DFX FAQ EN
This page contains the most frequently asked questions about DFX.swiss. Please note that this page is a community page maintained by the community and not by DFX itself.
Will I receive an overview of all transactions, including fees that I have made with the Decentralized Finance Exchange during the year?
Yes, you can get a transaction overview of the DFX Services (staking, buying & selling via fiat and referral rewards).
You can choose between two options on the payment page under transaction history.
- csv format as download (cointracking compatible) and
- API for cointracking (read only API)
Important: Disable pop-up blockers!
As soon as the service is available also for OnChain data, that will be the next milestone. So feel free to follow our project progress on our Twitter-Channel.
Can the above overview of all transactions be used for the tax office?
What are DeFi assets?
DeFi is the abbreviation for "Decentralized Finance." The term is generally used to describe all applications that offer financial services based on decentralized blockchain technology. Applications include decentralized equities or lending. In general, DeFi assets are all typical financial services of the conventional financial world, such as stock trading, which can now be carried out in a decentralized manner, i.e. without a central authority. The DeFi-Assets, which will be tradable with us, are assets on the DeFiChain. If you want to have a detailed overview of the currently tradable DeFi-Assets, please have a look at the DeFiChain homepage: DeFiChain DEX
What are DeFi assets? Are additional cryptocurrencies offered?
DeFi assets in our context are all tokens, decentralized shares, liquidity tokens, etc. that are tradable on DeFichain. Thus, it will be possible to acquire all these assets through our service directly and without any detours via bank transfer. DeFi assets and cryptocurrencies outside of DeFichain will not be offered. Note: Note that this does not mean liquidity pools such as DFI-BTC but liquidity tokens representing these pools.
Is the service available for corporate customers?
Anyone who can make a SEPA bank transfer may use our service. Therefore, transfers from corporate accounts are also possible.
How is the infrastructure operated, how is it secured, what redundancies are built in?
The IT infrastructure is operated by a professional provider, regularly monitored and secured.
How is the service protected against fraud or deception?
Fraud and deception in the financial sector is summarized as money laundering. The company is regulated in Switzerland and complies with all applicable laws. We are therefore obliged to use all information available to us about the user to detect irregularities or anomalies in the user's behavior. For example, if someone buys and sells at the same time.
Is there already a website?
Yes: Decentralized Finance Exchange
Through which platforms and wallets will the service be able to be used?
Payments will be processed via our payment page. To do this, the user must log in there with their wallet and a signature. We plan to integrate all wallets, i.e. both the DeFiChain app (full node) and all mobile wallets (light wallets), into our service.
Can I contribute to the project?
Yes, visit us on GitHub or contact us on Telegram if you want to collaborate with us.
What is the risk of regulatory hurdles preventing implementation?
There is always that risk. We work with the most reputable law firm in Switzerland to keep this risk as low as possible.
What is the role of the employees in the team?
As in any small start-up, each team member takes on different roles and tasks. Currently, our main tasks are development (API, homepage and payment), the legal work that a business model in DeFi requires, and marketing. Here you can find more information about our team: https://dfx.swiss/en/about/
Why is my bank contacting me?
It may well happen that your bank contacts you or has rejected a transfer to our service. This is to protect the customer, as fraud or other criminal activities are suspected. In this case, it is advisable to contact your bank to confirm that you are aware of where you are transferring the money so that your bank will release the payment.
My bank does not support weekly payments. What can I do?
Usually, every bank offers a standing order. If this is not possible, because you tried it for example via app or via online banking, just contact your bank or consider switching to another bank. In addition, you can also create 4 different standing orders, each staggered by one week, so that one standing order is executed each week.
What does the schedule look like?
Check out our roadmap for a more detailed overview of our milestones and goals: Decentralized Finance Exchange Roadmap.
How do I contact our support or get in touch with the Decentralized Finance Exchange?
You can contact our support via our social media channels, Twitter and Telegram. You can also contact us via email: email@example.com
What currencies are supported by our service?
We accept CHF and EUR. For transactions exceeding CHF 50,000, alternative currencies are also accepted by arrangement. Please contact our support: firstname.lastname@example.org
Is our service also available for Cake DeFi or other providers?
Our API interface is open source and freely available to any party. Any platform can incorporate our service without having to ask us for permission. All that is required is that they adhere to our standards. Thus, whether Cake DeFi or other providers will integrate our service is out of our hands.
Will other payment systems be offered as well?
Yes, we are already working on integrating as many widely used payment systems as possible. We consider the introduction of other payment systems to be essential and therefore want to enable credit card payments in particular. Apple Pay and Google Pay will also be introduced in the future. The next payment system that we will integrate alongside the SEPA payment system will be credit card payments. Take a look at our roadmap for this as well. With the accepted CFP, we can now additionally strengthen our efforts and accelerate the introduction of further payment systems.
Is DFX regulated?
Yes. The regulation can be checked here.
DFX – Your first steps
You would like to buy $DFI and other DefiChain tokens (e.g. dBTC, dETH) via a simple SEPA bank transfer and have them sent directly into your wallet? We explain in three steps, how easy it is to make your traditional bank account “crypto-fit”.
You are not using DFX smartphone wallet yet?
What do you need?
- Your smartphone
- Paper and pencil
- Your IBAN of your bank account from which you would like to do the bank transfer
STEP 1: Install the app and create a wallet
Go to your app store (Google or Apple) and install the DFX Swiss app from DFX AG on your smartphone
Open the app and set up your DFX wallet:
Select "CREATE A NEW WALLET"
Confirm and show the seed (24 words)
Write down the 24 words manually on a piece of paper. These words MUST be kept secretly and kept safely!
Confirm the selected words to check whether the words have really been written down
Set also a 6-digit password for your wallet and confirm the password
Done, the wallet is created and ready for use. The network must be set on "MainNet" (under balances), so that you are connected to the correct DeFiChain network.
Initially, only DFI (UTXO) and DFI (Token) are displayed in your wallet overview. As soon as you have made a 1st investment in other DeFiChain assets (e.g. dBTC or dETH) with DFX, these assets will also be displayed in the balance overview.
Side note: DST tokens include dBTC, dETH, dLTC, dDOGE, dUSDT, dUSDC.
STEP 2: Create payment routes for the purchase of $DFI, et cetera
To do so, click on "Buy & Sell". A browser window opens and you will be directed to the following page: payment.dfx.swiss. In future, everything will be possible natively within the DFX app! Enter the ref code and agree to the terms and conditions. If you don't have a ref code yet, you can contact us, either in the DFX Telegram Group - https://t.me/DFXswiss - or via: email@example.com. It can occur on Android devices that the browser window of the payment page does not open. In this case, you have to go to your DFX Wallet in the Android settings and change the default browser there, e.g. to Google Chrome.
Once you have opened the payment page, click the red "BUY" button and
Select your desired token for the buy route. For each asset or each coin, you have to create a separate buy route related to different payment purposes, if you want to purchase the respective asset.
Link the selected buy route with your IBAN
Enter and save the IBAN of your bank account from which you want to transfer funds to DFX. You will now receive a payment purpose for the respective buy route (different for each DeFiChain asset!). Buy routes can be created and deleted anytime! If a transfer has already been made with the associated payment purpose, this is stored in our system, even if the buy route has been deleted afterwards.
STEP 3: Your first purchase via SEPA bank transfer
Open your online banking and transfer funds to the DFX bank account (bank details below) via a SEPA bank transaction including the payment purpose of the associated DeFiChain asset. DFX's bank details are:
Remittent: DFX AG
IBAN: CH68 0857 3177 9752 0181 4
Purpose of payment: "Enter the purpose of payment of the associated DeFiChain asset here"
Address: Bahnhofstrasse 7, 6300 Zug, Switzerland
Lean back and wait for the money arriving at DFX to be processed and transferred into your DFX smartphone wallet. Furthermore, you can regularly invest in $DFI & Co. by setting up a standing order in your online banking using DCA (Dollar Cost Averaging).
Please note that only deposits UP TO EUR 900 are KYC-free. For amounts over EUR 900 you have to go through our full KYC process! Transfers over 900 EUR without completed KYC will be automatically returned!
Enjoy the DFX service!
Create second wallet address (e.g. for company accounts)
Create a second or additional wallet address that you can easily manage parallel to your first wallet address. This can either be for your company if you have already created a private wallet or e.g. for another family member.
Important: An additional address can only be added if there are also DFIs in the form of UTXO on the preceding address. If this is not the case, first send DFI UTXO to the last address.
Open your wallet and select the address in the top right corner to get a new screen for selecting your addresses and administration. In the image example you can see that 4 addresses are already active on the wallet.
Now select “Create wallet address”.
Confirm the transaction with your PIN.
You can then give this address a name. Click "Edit":
And then on the pen of the address you want to edit.
... and give your address a label name.
The new address including a label name is ready.
You can easily switch back and forth between your different wallets using the address button in the top right corner.
Now click the "Staking" button on your new wallet address, which will redirect you to the payment page.
The further steps are identical to the creation of your first wallet. You can now enter all data individually and independently of your first wallet address and, for example, verify your company wallet with DFX.
If you want to link the second wallet address to your first one, you can easily do so by making a purchase on your second wallet address with the same IBAN that you used to make a purchase on your first wallet address. This way, the user data of your first address will automatically be stored at the second address. It is only important that you buy and not sell and that you do this with the same IBAN that is also stored at your first address.
User-relevant questions & KYC process
The service can be used by anyone who can make a SEPA transfer to Switzerland, because the company is registered in Switzerland. SEPA is a European payment system supported by practically all banks in European countries. However, we plan to add credit cards and other payment options later. The CFP approved by the Masternodes will help us to integrate other payment systems faster.
Up to what limit is the service KYC free?
The service can be used up to CHF 1000 or € 1000 per day or CHF 100,000 or € 100,000 per year without any KYC process.
Is a KYC process still offered? What happens if I want to invest more than 1000 CHF or 1000 € per day or if I exceed the annual limit?
Yes, as soon as you exceed the above mentioned limit, a KYC process will be required. We recommend that our customers first perform a small test transaction in order to get familar with the service and how it works. After the first successful transaction, the option of personal verification (KYC) in the app will be available.
Does the calendar year or one year from my first transfer count for the annual cap at which one can freely invest KYC?
The calendar year counts. However, it should be noted that bank transactions are also KYC-free only on weekdays and to a maximum of 1000 CHF or 1000 € per day. Therefore, it takes about 140 days anyway (100 transactions in total in 20 weeks; 1 transaction per business day) until you have used the full transaction volume KYC-free. For example, it is possible to invest CHF 200,000 KYC-free with one transaction per business day if this is split evenly over two fiscal years.
What is AML information?
AML stands for "Anti Money Laundering" and aims to combat money laundering. Therefore, every financial intermediary is obliged to ensure the monitoring and compliance with the applicable money laundering laws, mostly through an AML compliance officer.
What customer information is provided by the Decentralized Finance Exchange to comply with AML regulations?
We are required to provide the information that a customer leaves through a transaction to our business account through their IBAN to the participating banks. Through the IBAN, the associated name and address of this person becomes visible.
How or what happens to your data at the Decentralized Finance Exchange?
First, we store a route with your legacy address (your blockchain address) (Ex. of a route: Legacy address XY exchanges from EUR to DFI). This makes it possible to run a savings plan through a bank standing order, so our API can match the information and allocate your money to your wallet at the end. In addition, all completed transactions are stored to allow the later creation of tax overviews or a transaction history.
Which countries are currently not (yet) able to use the service?
Countries where SEPA transfers are not possible are initially excluded from our service until credit card payments are integrated.
Step-by-Step Instruction KYC Process
Do you want to deposit or withdraw more than €1000 per day with DFX? Here we guide you through the identification process (KYC = Know Your Customer) to increase your limit. There are several steps involved.
First, access your personal DFX.swiss payment page with the DFX Wallet via "Staking".
Attention IOs users: Make sure that you set Safari as your default browser for the subsequent AutoIdent:
Step 1: User Data
Before you can increase your limit, you have to enter all user data.
Tip: Since you will receive an SMS to your cell phone in the next steps, please check your cell phone number again. Otherwise you will not be able to receive SMS. Also check your email address, as this is also necessary.
Step 2: Increase limit
After you have entered your personal data on the payment page, you can increase deposit limit. To do this, click on the red arrow pointing upwards.
Step 3: Legitimation
Here you will receive a SMS to your mobile phone number stored in your personal data (1. request code, 2. enter code). After that, the chatbot of our KYC service provider (KYC Spider) starts on the payment page. The chatbot guides you through some questions (e.g. how much to invest). At the end of the chat, you can exit the chatbot.
INFO: Your DFX KYC status is now in process (chatbot).
Step 4: Online Identification
After the successful completion of the chatbot, you will be redirected to the online identification procedure in the same window on the payment page. There, you have to prove your identity with the help of a legal identification document.
Important: Only passport is accepted. In case you are citizens of Schengen area an ID cards might work. Social Security Numbers or driver's licences are not accepted.
INFO: Your DFX KYC status is now in process (online-identification).
Hint: If the process does not start or you want to continue after an interruption, please click on the red "refresh" arrow.
Step 5: Video-Ident process
The last step is a Video-Ident procedure, to which you are redirected via the red arrow on the payment page. There, a real person verifies your identity in a video chat. A legal identification document is required as well again.
HINT: This step may be omitted if the online ident procedure was already successful (step 3).
INFO: Your DFX KYC status is now in process (video-identification).
Step 6: Identification competed
When the identification is successfully completed, the status is set to: Verification completed. Additionally, you receive a confirmation email from DFX, that the verification is completed.
Now everything is o.k., and you don't have to do anything else. It is only processed internally. Once this process is completed, your deposit limit jumps to100'000 EUR.
HINT: Also important, if you are not happy with your deposit limit of 100'000 EUR, just click the "Increase deposit limit" button again and enter your desired amount. For this, you'll need to provide additional information where the funds are coming from and upload a document to prove the origin of the funds.
Thank you for your confidence in DFX. Feel free to contact us with any further questions and send a message to firstname.lastname@example.org.
Step-by-step instruction KYC-Process/Onboarding business accounts
Corporate clients are close to our hearts at DFX, in particular, and in order to deliver on our promise to fully verify corporate clients within 1 day, the following steps must be taken.
Step 1: Creating business wallet
First, the company must create its own DFX Wallet, which is used exclusively for commercial purposes. To do this, the DFX Swiss app can be downloaded from the App Store or Google Play Store. After the installation [the wallet] you can access our payment page via the 'Buy & Sell' button in the balances overview in the wallet.
First, access your personal DFX.swiss payment page with the DFX Wallet via 'Staking'.
Attention IOs users: Make sure that you set Safari as your default browser for the subsequent Auto-Ident:
Step 2: Filling out user data
Before the company can be verified, all user data must be entered. IMPORTANT: The account type has to be a 'Business Account' in the drop-down menu at the top. In case of a sole proprietorship, 'Sole Proprietorship' must be selected. In the Personal Information, the data of an employee or owner of the company who has authority, must be entered. This must also be confirmed by a document later on (e.g. an extract from the Commercial Register or the company's Articles of Association). In the organization section, the company's data must be entered. Then click on the 'Save' button below to save the data.
Hint: You will receive a SMS to your cell phone, so please double-check the mobile number again. Otherwise you will not be able to receive the SMS to start the verification process. Also check your email address, as this is also necessary.
Step 3: Starting verification
After entering the personal data on the payment page, the deposit limit can be increased by clicking the red arrow that starts the 1st step of verification. Since a company account needs to be verified and not an individual, Swiss authorities require documents that confirm the authority of the verified person and the ownership structure of the company. These can be an excerpt from the commercial register, a copy of the company's articles of incorporation or bylaws, for instance which can be uploaded. Simply click on the red arrow pointing upwards in the field 'Your limit' in the user data on the payment page.
Step 4: Chatbot questions
A SMS is sent here to your mobile phone number stored in the personal data (1. request, 2. enter). After that, the chatbot of our KYC service provider (KYC Spider) starts within the payment page. The chatbot will guide you through some questions (e.g. how much you wish to invest). Please fill them out truthfully.
The chatbot can be terminated at the end of the chat. INFO: The DFX KYC status is now in process (chatbot).
Step 5: Online identification
After the successful completion of the chatbot, you will be redirected to the online identification procedure in the same window on the payment page. The Online-Ident procedure, in which you prove your identity with the help of a legal identification document. Only passports and, if applicable, identity cards (ID) are accepted in the Schengen area. INFO: The DFX KYC status is now in process (online-identification).
Hint: If the verification is interrupted, the verification can be resumed at the same point in the process by clicking the round arrow in the user data in the 'Your Limit' field on the payment page.
Step 6: Video identification
The last step is a Video-Ident procedure. The video-ident procedure is only started if the online-ident procedure was not sufficient. The Video-Ident procedure can also be accessed via the round arrow in the user data. A real person verifies the identity in a video chat there. A legal identification document (passport or ID card) is also required for this step. NOTE: This step may be omitted if the Online-Ident procedure has already been successful (step 5). This may occur in some cases, e.g. if the identification document has not been clearly photographed.
INFO: The DFX KYC status is now in process (video identification).
Step 7: Identification completed
If the verification is completed, the KYC status on the payment page will be changed to 'Verification completed'. Furthermore, you'll receive a confirmation mail. The business is now permitted to trade up to 90'000 EUR per year (deposit limit). To further increase the deposit limit, you can increase the limit by clicking the red arrow in the user data. After that, you'll enter the desired deposit limit and you are are required to provide further information regarding the origin of the funds and upload documents to prove it.
Many thanks for your trust in DFX.
For any further questions or inquiries, please don't hesitate to contact email@example.com .
Check out the Crypto Explained YouTube channel for answers to these and many more relevant questions.
Why does decentralized equity always have to be backed by double the value in DFI?
With synthetic, or artificial, products, it is important that a value is not created out of thin air. Therefore, even with decentralized shares on the DeFiChain, the value of the share is always deposited in DFI. Due to the fact that these reflect the price feed of the real shares listed on the stock exchange, extreme fluctuations can occur. We have seen this for example with the short squeeze of Tesla (August 2020) or with the David vs. Goliath battle of AMC Entertainment or GameStop. To ensure that the shares are covered by value in DFI even during these extremely rising prices, double the value of the share is always deposited. At the same time, of course, the DFI price can fluctuate just as much.
Every participant on the DeFiChain can deposit collateral and thus create decentralized securities. The deposited collateral is locked on the blockchain, making it redeemable by the token owner at any time. The Decentralized Finance Exchange does not create its own securities, but merely buys them on the liquid market via DeFiChain's Decentralized Exchange (DEX).
The price is determined on the DEX by supply and demand. Suspension of trading is always a distortion of the market, if there is no trading at night or on holidays, there is still a supply and demand, but at that time it is not reflected in the price. Free trading is possible on DEX and therefore the true market price is reflected at all times. To illustrate, if GameStop had not suspended trading in 2021, the price would have continued to rise. However, people willing to buy no longer had the opportunity to do so, and so the price could only fall. This distortion of the market or suspension of trading in individual shares would not and cannot occur on the DEX.
Purchase process: FIAT -> DeFiChain Assets
How can I transfer fiat money to Decentralized Finance Exchange?
You make a transfer to invest in a DeFi asset. To do this you can use our payment page. On this page you will be guided through the process by defining an order to us. If necessary you can use a referral code of a friend and on the first transaction you will also get your own referral code to also get your passive income through referrals. At the end of the process, you will then need to make your desired amount via bank transfer to the IBAN provided there. You can find detailed step by step instructions for the purchase here: step by step instructions.
What is the purchase process once I make my transfer to Decentralized Finance Exchange?
We collect the incoming buy orders and execute them 1x a day in the beginning, more often as the buy volume increases. Thus, we exchange the customer funds closed as a total amount in BTC and transfer them to DeFiChain Wallet. There, the DEX is used to exchange into the different assets and finally these assets are transferred to the individual wallet addresses of the customers/clients.
How do I set up a split of the investment in the different assets if I make deposits via a standing order with my house bank?
Once you have made an investment in a certain asset, you can create a savings plan on this asset by repeated transfers (standing order) with the correct purpose. As soon as you want to save on new assets, you simply repeat the process for that asset and then set up a standing order with your bank again.
Will the purchased assets be transferred directly/automatically to my DefiChain address?
Once they are purchased from us, they will be directly and automatically transferred from us to your DeFiChain Wallet address, yes.
Can this service be integrated directly into my DeFi wallet (another redundant wallet if necessary) so that the transaction is from my bank account to my own wallet?
The plan is to integrate the service as a possible payment provider at the different wallets (Light wallet, Mobile wallet, DeFiChain wallet/app as well as other wallets in the future). However, this does not mean that the transfer will go directly to your wallet, because we need to exchange the fiat money into your desired asset first, and then send it to your wallet. So, as with any service provider, you have to trust the service provider during the time of service provision. Advantage, after that you are in full control of your DeFi assets.
Where do you get the DFI liquidity from?
We don't need liquidity, as we directly buy the assets using the money provided by the clients. We exchange fiat money first into Bitcoin, then into DFI or the respective assets available on DeFiChain. After the trade is completed, the assets are transferred to your wallet address.
What exchange rate is used for the purchase?
We can only guarantee the exchange rate we get at the moment we make the transfer. This will always be as soon as possible after your deposit, and always within one business day of receiving the funds. This gives you sometimes an advantage (at lower rates) and sometimes a disadvantage (at higher rates), but if you have a savings plan running, the fluctuations due to regular execution are negligible. We pass the received exchange rate 1 to 1 to you plus the fees.
When will I see my assets in my wallet?
As soon as we have exchanged your funds, we directly make the transaction to your wallet. The time when you see them in the wallet depends primarily on the blockchain. Once the transaction is recorded in the blockchain, you will be notified and provided with the transaction hash and block number.
Why does my bank charge fees for SEPA transactions to Switzerland?
SEPA is a payment network in which transactions can be processed free of charge. A few banks do not adhere to this agreement and still charge fees for SEPA transactions to Switzerland. This is extremely customer unfriendly and we recommend the affected persons to close the bank account at such a bank in protest. Alternatively, it is also possible to transfer the money first to a normal bank and then to DFX. With banks like Revolut, for example, transactions usually work very reliably.
Known customer-unfriendly banks that charge extra fees for foreign transactions:
- Bank Austria
Are real-time transactions supported?
Yes, SEPA Instant purchases can be made. Processing takes a few minutes.
You want to BUY DeFiChain assets and have them in your wallet IMMEDIATELY? No problem. With the new SEPA Instant Integration at DFX you have everything in your wallet in a few minutes after sending the transfer. 24 hours a day, 7 days a week, 365 days a year
How does it work?
Easy! Use your existing purchase routes, or create a new purchase route and send your transfer with the reference to the DFX SEPA instant-enabled bank account.
Where can I find the bank details for the instant?
Just click on Buy & Staking in the app and scroll to the bottom. Please note that you can only use this service if your bank offers SEPA instant transfers
The procedure is very simple and user-friendly:
- Instead of the existing IBAN: CH68...
- simply use the new IBAN: LU11 6060 0020 0000 5040.
- BIC: OLKILUL1
- Same purpose from your purchase route (hashcode).
Here is a list (Google Sheet) of all banks known to DFX (with no guarantee) as to whether they support SEPA instant in principle.
Can my bank account transfer in real time?
Are you unsure whether your bank offers SEPA instant transfers?
You can check it via the following link: <click> .
FYI: Banks in Switzerland hardly offer SEPA Instant.
Sales process: DeFiChain Assets -> FIAT
Who buys the Reward DFI that you pay out in FIAT?
Reward DFI are the DFI that someone gets from Staking/Masternode/Liquidity Mining and exchanges directly into FIAT through our service. We exchange the DFI into dBTC through the DEX first. From there, these are given into the DEX pool. Buyers are thus the people who either do arbitrage after we exchange a larger amount, or those who exchange into DFI via DEX at that time.
What is the process if I want to sell e.g. DFI in the amount of 100.000€ in Fiat?
You log in to our payment website to see in the dashboard what amounts you are allowed to transfer per day. Without KYC process, the maximum transaction per day is 1000 CHF or 900€. If you want to exchange a larger amount at once, click on "Increase Limits" and you will be redirected to a full KYC process, which basically works the same as on all other crypto exchanges. After successfully completing the KYC process, the dashboard display will change and you will be able to execute transactions within higher limits. The selling process is the same as any other sum. You transfer the asset to the Decentralized Finance Exchange via a blockchain transaction and then get paid the EUR amount to your deposited bank account fully automatically. If there are any queries from the bank due to the high sums, the Decentralized Finance Exchange team will be happy to provide advice. For sums over 50.000€ the consultation can also be done before the execution of the trade. For this you are welcome to contact the support: firstname.lastname@example.org
Where does the liquidity come from for sales with larger sums, e.g. over 100,000€?
The necessary liquidity for exchanges in Bitcoin is covered by the DEX of DeFiChain and the liquidity to exchange from Bitcoin to Euro is guaranteed by centralized crypto exchanges we cooperate with.
Where can I see the exchange rates?
Transparency is very important to us. From there, the respective exchange rate will be viewable. There will also be an overview where you can see all your transactions, including the corresponding exchange rates.
As the DEX is relevant for the transactions, have a look on DEX in Defiscan.live or also on Defichain Analytics.
Which banks are accepted for sales at DFX?
Due to banking regulations, we only accept bank accounts from the following jurisdictions for sales made through DFX:
Sales process at DFX Step-by-Step
Step 1: Open your payment page
In the App select <Buy & Sell>. Confirm with your personal PIN. You will be forwarded and logged in automatically to your personal DFX payment page.
Step 2: Create your Selling Route
On the payment page select <Sell> and push that button. Ensure that you allow pop-ups in your browser for DFX. In case you have no user data filled, you have to complete all data. This is required that DFX can transfer FIAT to your bank account.
In case you have already everything filled a pop up opens for the new selling route
Select the FIAT currency you like to receive. Currently, CHF and EUR are available. Other currencies are still in progress.
Enter the IBAN of your account where you like to receive your FIAT money.
Klick on <save>
Now, a selling route only for you is defined. You have to the pair <IBAN-Fiat currency> now in this route a dedicated DefiChain deposit address.
As soon as this address receives any $DFI, the selling process is automatically triggered. By clicking on the created selling route again, all details of the route are displayed:
You can also click the 'COPY DEPOSIT ADDRESS' button to copy it to the cache.
Step 3. Sell $DFI
Send only $DFI from any DefiChain address only $DFI the the deposit address Use best DEX info on price estimates ahead of sending the $DFI. Paste the deposit address in the field of recipient address, when you send the amount of DFI that you want to sell:
As soon as the $DFI are on your deposit address, the selling process is started.
Within this selling process you receive 3 confirmation emails.
- Confirmation that we have received you funds on your deposit address
- Confirmation that we have sold are sold your funds on the DEX
- Confirmation that your money has left the DFX bank account
Please note that only sales UP TO 900 EUR are KYC free. For amounts over 900 EUR you have to go through our full KYC process! DFI transactions over 900 EUR without completed KYC will not be processed!
Staking at DFX
General information about Staking and step-by-step instructions. See here
You must have completed KYC to participate in DFX Staking. DFX Staking runs in batches. The batches are individual for four weeks each. A minimum investment of 100 DFI applies to each staking route. No fees for your individual first month, 12.5% fee on your rewards starting your 2nd month rewards are paid out daily at 10am CET.
Click on the staking button on the payment page.
Decide your investment strategy for the rewards to be obtained ...
... and how you want to proceed with your existing investment capital.
For both the rewards and the ongoing investment you can decide whether to reinvest, post to the wallet or pay out at the end of the batch.
If you have already created a payout address, you will find it in the dropdown. Otherwise you have the possibility to enter your bank information here.
Send DeFiChain assets of your choice (DFI, dBTC, ... ) worth at least 100 DFI to your staking address. You can edit your staking route at any time.
Staking reward payout settings can be changed anytime. ATTENTION: Change of reward payout settings will be active only in the new batch after the current batch expires after 28 days. Reward payout settings of the current batch must be selected correctly when creating the staking route.
Staking at LOCK
Would you like to use Lock's Staking Service?
Click on the green field in your portfolio and enter your 6-digit pin.
Click on the green field again and give permission for your KYC data to be forwarded from DFX to LOCK.
This automatically verifies you with LOCK and you can check in there directly.
Now click on "STAKE" and enter the amount that you want to stak.
→ The DFIs must be available as UTXO. If you only have them as tokens, you have to convert them first in order to stak them.
Now confirm the transaction by clicking on the "CONTINUE" button and then entering your 6-digit PIN.
Where can you find your open source code?
Feel free to check out our GitHub Repo.
What software do you develop and is it really all open source?
We have several areas.
- Backend infrastructure of the Decentralized Finance Exchange
- API between the Exchange and the user software
- User Software
The website is open source under a Creative Commons CC BY-SA 4.0 license. The backend of the Decentralized Finance Exchange cannot be easily published for security reasons and therefore remains the property of the company. The API and user software is developed under MIT license and published on GitHub.
What happens to the fees if the user does not use a reflink?
The money goes into a separate account and the revenue from the fees is used exclusively for marketing, such as Facebook Ads.
What are the purchase fees with you?
The fees for purchases via DFX are as followed.
Fee structure DFX from December 1st, 2022 onwards:
|Bitcoin||DefiChain / ETH+BNB*|
|Bitcoin||DefiChain / ETH+BNB*|
* DeFiChain + ETH + BNB + USDT/USDC/BUSD/DFI (ERC20/BEP20)
DFX processes transactions above certain minimum amounts, which vary by blockchain.
The following rules apply:
- DeFiChain from 1 USD/EUR/CHF
- Bitcoin and Binance Smart Chain from 10 USD/EUR/CHF
- Ethereum from 1000 USD/EUR/CHF
|DEX Swap Fees for dUSDT, dUSDC, dBTC, $DFI||0,0%|
|DEX Swap Fees for dUSD||0,8% (+ stabilizatation fee)|
|DEX Swap Fees for dETH, dLTC, dDOGE||0,6%|
|DEX Swap Fees for any other dToken||0,9%|
|Exchange rate fees for EUR transactions||0.0%|
|Exchange rate fees for non-EUR transactions||1.0%|
|TOTAL||0 - 1.9%|
A detailed overview of our fee structure can be found in our terms and conditions: https://dfx.swiss/terms-and-conditions/.
What are your selling fees?
|DFX AG||1.99% (retail) 2.49 (corporate)|
|DEX Swap fees for $DFI||0.0%|
|DEX Swap Fees for dUSD||0.8% (+ DEX stablization fee)|
|DEX Swap Fees for any other Coin||0.3%|
|DEX Swap Fees for dETH, dLTC, dDOGE||0.6%|
|DEX Swap Fees for any other dToken||0,9%|
|Exchange rate fees for EUR transactions||0.0%|
|Exchange rate fees for non-EUR transactions||1.0%|
|TOTAL||2.9% - 4.3%|
A detailed overview of our fee structure can be found in our terms and conditions: https://dfx.swiss/terms-and-conditions/.
Questions regarding the CFP (Community Fund Proposal)
What happens when someone washtrades to generate the CFP distribution?
All trades made by our company will be publicly viewable and trackable on the blockchain at the outset. Wash trading can be quickly identified and will not be counted by us as real trading.
Why don't we take outside funders into the project or borrow the money from the bank instead of a CFP?
External financiers usually see crypto companies as a money pit, but therefore always want to earn the maximum from it. Since we ourselves are deeply convinced of DeFichain and its success, we want to primarily make the project grow for the long-term benefit of all. We want to avoid this conflict of interest. Additionally, support from the CFP makes extreme sense when the entire community can exchange from fiat to DFI for 1% fees with no effort.
What is meant in the CFP by "The backend of the Crypto Exchange cannot simply be published like this for security reasons and therefore remains the property of the company"?
Software that is developed for user interaction is always open source and freely available. This ensures that the idea can be copied by someone else at any time and that security vulnerabilities can be identified for users. The company also owns software that is used exclusively for internal processing such as monitoring transactions for specific irregularities. This software does not interact with the user and is not made public. However, we are looking into alternatives in order to be able to use more open source software internally from the beginning.
Where can I find support? How do I contact Decentralized Finance Exchange?
You can always contact us with any questions via our Telegram group. Additionally, a wiki for improvement suggestions is planned, we will keep you updated on this in the Telegram group and on Twitter.
What is tradable via Decentralized Finance Exchange?
All liquid assets and tokens implemented on the DeFi chain will be tradable. Our team is working as hard as possible to integrate new potential assets into our service as soon as possible. You can find an overview here.
What products are currently part of the Decentralized Finance Exchange family?
Everything that is currently tradable on DEX.
What is our vision?
Check out "About us" on our website.
Are there any limits? Deposit/withdrawal, maximum possible investment in an asset?
As long as the client has gone through a regular Know your Customer (KYC) process, there is no limit on transactions. If you have not done a KYC so far and the withdrawal amount exceeds the daily limit of 900 € or 1000 Swiss Francs, you will automatically be asked to go through a KYC.
How much money and time has already been invested in the project?
On the development side, we have a whole team that sacrifices many hours of their free time to develop the software. People who don't do things for money, but work hard for hours out of love and conviction to realize our vision. With the CFP accepted, we now have the certainty that we can access funds from the DeFiChain Community Fund IF we settle a purchase volume of 100000 DFI through the Decentralized Finance Exchange in the 1st stage. Unfortunately, we cannot give exact details about the costs, but we can reveal that we are working with the most reputable Blockchain law firm in Switzerland, with an hourly rate of 600 CHF per lawyer. The costs incurred to date for legal advice, registration of a Swiss AG, etc. already amount to a six-figure sum and are being pre-financed by us.
DeFi & DeFiChain
What is DeFi?
DeFi is an acronym for Decentralized Finance. DeFi describes the possibility of financial applications (lending, stock trading, etc.) not being carried out by a trusted 3rd party, but instead using blockchain technology. Hereby, all people around the world get access to financial services without being exposed to a third party risk due to decentralization.
What DeFi services are available?
Basically anything that a centralized bank or financial service provider offers can be decentralized. Probably the best known and most common service is the issuance of money, see Bitcoin for example. Other applications include investment and lending, and many more.
What is a blockchain for DeFi?
DeFi services are built on blockchain technology. A DeFi blockchain was created precisely for these DeFi services, with emphasis on optimal infrastructure for speed , access, security, etc.
What is DFI?
DFI is the native token of the DeFiChain blockchain, comparable to Ether on the Ethereum blockchain. It is required to execute transactions and smart contracts. In addition, transaction fees are calculated in DFI and DFI is used for management (governance).
What is the DeFiChain app/wallet?
The DeFiChain Wallet or App is the wallet developed by the DeFiChain Foundation and used to interact with the DeFiChain Blockchain. It is a soft wallet and is a safe place to store your DeFiChain assets because the user has full control over their wallet by holding the Private Key to the wallet. Furthermore, this wallet is a full node for security reasons, which means that the blockchain must always be fully synchronized and thus downloaded in order to use the wallet or make transactions. More information about DeFichain and the wallet can be found here. In addition, it is necessary to have such a wallet set up in order to use our service. Besides the wallet/app of the DeFiChain Foundation, there will be other wallets with which our service can be used.
Where can I learn more about the DeFi blockchain and DFI?
You can learn more about DeFi blockchain and DFI on their official website. You can find more information on: DeFiChain Explained and Santiago Sabater's YouTube channel CryptoExplained.
What are the DFI network fees?
0.2 DFI maximum currently per transaction. You can find more detailed information at the community project DeFiChain Analytics by Daniel Zirkel:
How do I start investing in DeFi assets?
The start is very easy via the Decentralized Finance Exchange. You can find more information here.
What makes Decentralized Finance Exchange unique?
The Decentralized Finance Exchange stands for simplicity and great usability, so you can easily join the DeFiChain ecosystem and invest in DeFi assets on DeFiChain. Thereby, it is unique that you as a user don't have to go through any KYC process* and you can make non-stop (24/7) investments with us or there are no trading hours as with usual exchanges. It should also be noted that you are in full control of your assets at all times, as we do not manage client funds (non-custodial) and you store your assets in your own wallet.
*Note that a KYC process is required if the daily cash inflow exceeds 1000 CHF or 900 Euros. The annual limit above which KYC is required is 100,000 CHF or 90,000 euros. See also questions/answers on the User-relevant questions & KYC process section.
Which DeFi assets are tradable or purchasable via the Decentralized Finance Exchange?
Here you can see a screenshot from our payment page where you can place buy orders. All assets shown there are tradable.
Do you have an affiliate program?
Yes, we do and you can build additional passive income through your affiliate/referral link
Our referral program pays customers 0.25% on the purchase/investment volume purchased by a new customer through the customer’s referral link. If purchases are paid for with bitcoin instead of fiat currency, the ref yield is 0.1%.
! Please note that you can't enter your own ref-code because this is a referral program.
How does the referral program work?
When you make your first transaction through us or when you complete your first savings plan, you will be assigned a referral link. If you forward this link and it is used in a transaction execution by investing in one of our offered DeFi assets, you will be paid 0.5% of the transaction volume on a weekly basis.
How do I use a referral link?
In the payment process on our Payments page there is the referral link/code input field.
What happens if my friend forgets to enter his/her referral link/code? Can I still get a referral bonus?
Unfortunately, no. However, if it is a savings plan, he or she can include your referral code in the next standing order for a savings plan in the reason for use to get a bonus.
Is there a limit to the number of referrals for which I can receive a bonus?
No, we want you to convince as many friends as possible to use our service. Both sides benefit from the referral program.
Privacy, Security & Legal
Can I use the service anonymously?
No! We use your name and address from your bank transaction, as we are legally required to do so as a Swiss corporation and must comply with AML (Anti-Money-Laundering) Regulation. However, up to 1000 CHF trading volume per day, no KYC (Know-your-Customer) process is required, your SEPA bank details are sufficient for trading DeFi assets.
Is your service even legal? How can you offer your services to a customer without the customer having to verify himself?
The customer makes a bank transfer and since he is verified with the bank, we can do without the verification. This procedure is not possible in Germany, but our head office is in Switzerland and as long as the Swiss AML laws are followed, business can be done without registration or verification of customers. Moreover, it is a common business model in Switzerland: see Relai. So in conclusion, YES our service is legal.
How transparent is the Decentralized Finance Exchange?
Transparency is very important to us. We publish as much information about our trades as possible to be able to build trust, but at the same time we must always preserve the privacy of our users.
Will customer data be sold?
No, we will never do that because we value our customers and respect their privacy.
Will client data be transferred to our partners?
Yes. In order to get started as quickly as possible, we have chosen to work with existing professional providers. This will save us a lot of time in the start-up phase and allow us to move forward faster. In the future we will check if these services can also be provided in-house.
Have you ever lost client money?
No, we do not store client funds (non-custodial). The assets are stored on the customer's wallet, to which only the customer has access using his private key.
Is there any kind of insurance for lost funds?
There is no insurance, because we do not hold any funds of our clients (non-custodial). We are only responsible for forwarding the acquired DeFi assets to your wallet. Since this is an operational activity, as of today there are also no insurance providers that cover such a service. If you are worried about your assets, you can split the investment to minimize the risk, for example by transferring 10 x 100 EUR instead of 1,000 EUR. This way you can make sure that our service really works with small investment amounts.
Does Decentralized Finance Exchange have any access to my assets?
During the buying and selling process we have responsibility over your funds to exchange them on your behalf. Before and after we have no access to your assets, because your assets are kept exclusively in your wallet, to which we have no access, because only you know your private key!